Satbet Support Service

If you do not need an immediate answer, and it is more important for you to consider the problem comprehensively and in detail, send us an email at [email protected]

Email support is available 24 hours a day, but processing time can vary depending on the workload of the specialists and the severity of your problem.

If you want your application to be processed as quickly as possible, there are a few guidelines to consider:

• Only send letters to the official Satbet support email address;
• Use the email address that you specified during registration and that is assigned to the account;
• Use the subject line to briefly describe your problem;
• Describe the situation in one letter. Do not send more than one if they are about the same issue;
• If necessary, attach screenshots and other clarifying materials to the letter to help make sense of the situation.

Also, never be rude to the Satbet support team. Try to behave in a discreet and friendly manner.

An alternative way to send a letter to the Satbet support email is to fill out a feedback form on the site. Here everything happens the same way itself, only you write about your problem on the site, specify your e-mail address and wait for a reply.

A quick way to communicate that works if you have a simple question or a problem that you can’t put off. Open a chat room, write a message and send it. A manager will reply within a few minutes and you can discuss the situation with him.